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SAT, 28 MAR 2020

FREQUENTLY ASKED QUESTIONS
  1. Choose one of our airport transfer options that best suit your needs.
  2. Fill in the your booking details.
  3. Review your booking.
  4. Choose an online *payment method (Visa/Master/Amex/JCB/IUP) to complete your payment.
  5. A booking confirmation will be displayed on your screen and sent to your email after your payment is verified.
  6. Upon arrival at our Ground Transport Concierge counter, scan the barcode from your booking confirmation at the self-service kiosks to redeem the airport transfer. Should you face any difficulties, please approach our friendly customer service officers for assistance.
*Price is in Singapore Dollars only and inclusive of 7% GST
Our services are available 24/7 including public holidays. The limousine vehicles are available upon request and our city shuttle buses depart every 15 minutes.
Please click here to see the terms and conditions
The airport transfer can be booked up to 6 months in advanced via this booking portal or the iChangi application.
Yes, you can use our self-services kiosks located at our counter or approach our friendly customer service officers.

Here are the locations of our counter:


T1: Arrival Pick-up, Basement
T2: Arrival Hall, Level 1, Door 5
T3: Arrival Hall, Level 1 (next to Information Counter)
T4: Arrival Hall, Level 1 (next to Information Counter)

Yes, an additional fee of S$15 will be charged for each additional stop (up to 3 stops).
Children between the age of 2 and 12 years old are subjected to child fare of S$6. A seat fare is not applicable for infants below 2 years old if they are seated on the lap of an adult.
As the City Shuttle is a shared vehicle with multiple passengers, the destinations are planned according to route efficiency. Therefore, we are unable to take in special requests.
Odd sized luggage / items such as surfboards and golf bags are not allowed on board.
The city shuttle will bring passengers to most downtown hotels. Please click here to see the list of hotels.
Only one standard-sized luggage (26 inches in diameter) per passenger is allowed on the city shuttle.

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