"Ground Transport Concierge", GTC, “we”, “us”, “our” means Woodlands Transport Service Pte Ltd, a private company that is authorised by Changi Airport Group to operate Shuttle Bus and Private Charter for transfer between Changi International Airport Terminals and any hotels.
“Customer” means the person who pays for the Booking.
“Pax” “Passengers” means all passengers named and unnamed on the Booking.
“You” and “your” means any customer, including all passengers (or any of them as applicable) named on a Booking.
“The “Ground Transport Desk / Counter” place where transport service can be redeemed or made and that will perform the transfer.
“Booking” means the booking for transfer services made with us.
“Transfer service” means any service provided by us for the carriage of passengers by road and includes any other service provided by us relating to or incidental to that carriage.
“Transfer Voucher”, “Booking Voucher”, “Voucher” means the written confirmation of the Booking we will send to you by email.
“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.
“Terms” means these Terms and Conditions.
“Website”, “Websites” means www.changi.groundtransportconcierge.com.sg or any other website owned or operated by us.
On making the booking, the passenger is fully and exclusively responsible for the accuracy of all the information that has to be given. If it proves to be incorrect, this could lead to the cancellation of the booking by GTC.
Customers are not allowed to cancel the services requested or contracted at any time once booking is made.
There will not be any refund or exchange after payment is made.
We reserve the right to cancel the reservation for whatsoever reason.
In this case you will get the full amount refunded. Service provider reserves the right to withhold the reason or cancellation.
All service provided are deemed to be shared services. Available 365 days - 24 / 7 hours from Changi International Airport.
Terminal 1, Arrival Hall B1 - Ground Transport Concierge next to Taxi Queue
Terminal 2, Arrival Hall L1 - Ground Transport Concierge at Door 5
Terminal 3, Arrival Hall L1 - Ground Transport Concierge behind Airport Information Counter
Terminal 4, Arrival Hall L1 - Ground Transport Concierge behind Airport Information Counter
Passenger is required to present a copy of the email confirmation received, printed or in digital format to our counter for service redemption.
Services booked are strictly limited to Airport to Hotel. No extra stop or mid stop in between shall be accepted.
We shall be indemnified against all losses of the passengers arising from the use of this service. We will exercise every safety precaution, however the company will not be held responsible for any personal injury or mishap that may occur during the duration of the ride.
We will not be held liable for any missed flights. It is the sole responsibility of the customer to ensure that they arrive at the airport in time for their flight. Schedule is subjected to traffic conditions. During peak hours, the travelling and waiting time may be longer than usual.